1. Order Confirmation
An order will be considered confirmed only after the required advance/full payment has been received and the order has been accepted by S.H. BEAN BAGS.
2. Order Details
Customers are responsible for confirming the required:
- Product/size
- Quantity
- Colour
- Material/fabric
- Filling requirements
- Customisation
- Delivery address
- Contact details
Once an order is confirmed, changes may not be possible if production or dispatch has already commenced.
3. Advance Payment
For certain orders, particularly customised, bulk or made-to-order products, an advance payment may be required before production begins.
4. Customised Orders
Customised or made-to-order products are manufactured specifically according to the customer’s requirements. Once production has commenced, such orders cannot ordinarily be cancelled, exchanged or returned except where required by applicable law or in the event of an eligible manufacturing defect.
5. Bulk Orders
Bulk, corporate, event and commercial orders may be subject to separate pricing, production schedules, payment terms and delivery arrangements agreed upon with the customer.
6. Order Cancellation
Cancellation requests must be made before production or dispatch. If production has already commenced, cancellation may not be possible and any applicable advance/payment may be adjusted against costs already incurred, subject to applicable law.
7. Delivery Address
The customer must provide a complete and accurate delivery address, including landmark, PIN code and contact number. Additional charges may apply where re-delivery or additional transportation is required due to incorrect or incomplete information.
8. Dispatch
Products may be photographed or video-recorded before dispatch for quality and condition verification. Such records may be retained as part of the order documentation.
9. Delivery & Unloading
Customers should handle products carefully during unloading and transportation from the delivery vehicle. S.H. BEAN BAGS may not be responsible for damage caused by improper unloading, mishandling or negligence after delivery.
10. Payment
Unless otherwise agreed in writing, the applicable payment must be completed before dispatch/delivery.